FAQ

FAQ



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What is Gold Plated?
Gold plate is when the base metal (normally brass or steel) has a very fine layer of gold applied to it. As this is done by a cold press process, the effect is not so hard wearing as either gold fill or vermeil.
I have sensitive skin, is this jewelry safe?
All our pieces are nickel and lead free. Earrings are either 925 sterling silver or surgical steel. For gold earring backs we plate the 925 sterling silver or surgical steel in 14K yellow gold. If you have allergies to any items listed please contact us and we can work to create something just for you.
How do I care for my new piece of jewelry?
Rebecca jewelry is very delicate and needs to be taken care of. If you own a piece of our vintage lace here are a few tips for care: You can use a warm iron to help with any wrinkles or bends that may occur. If you notice a small string that is hanging off your piece clip the string being sure not to cut the lace. If you notice your lace is starting to fray use a small bit of clear nail polish to keep those loose ends secure. Store either flat or hanging from your jewelry display. Our pieces are works of art and love to be admired! If you own a metal piece of jewelry from Rebecca these designs don't need much care but we do use very fine chain that can with stand some daily wear but to ensure your piece lasts a life time take care not to yank on the chain. Store either in the clear plastic jewelry bag we mailed the piece in or in your jewelry box. A few other things to consider for all our pieces:
- Do not shower or sleep in your Rebecca Jewelry.
- For delicate rings, please take off when doing housework.
- Clean your pieces occasionally and they will love you that much more. For plated materials, a light wipe with with a polishing cloth works wonders. If your item gets wet rather than towel drying which risks flaking off the plating, give them a gentle breeze down with a hairdryer.
- Each piece is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time!.
Oh No! I need my jewelry repaired! What do I do?
Not to worry! We have a 3 month protection plan on all our pieces. If for some reason your piece broke or you need it repaired email us through the contact link and we'll send you a mailing address to ship your piece to. We will repair it and mail it back! If you've owned your piece for longer than 3 months and it has broken we will be glad to fix it for a repair fee that will be determined by the nature of the work involved. Return shipping costs are on us. We only repair and replace: chain, links, and closures. If for some reason your charm or lace has been damaged please contact us for further assistance.
How are your pieces made?
Each piece of jewelry and handbag are made in our office. We have two designers on hand, Rebecca and Diann. Each create and design your new piece by hand! To learn more visit our website at www.rebeccaanneallen.com
Can I return or exchange items?
We do allow returns, you have 5 days to post mark the item to return it. If you do decide to return the item it must be in original condition and you must contact us so we know that you've changed your mind. Unfortunately for hygienic reasons we can not exchange or offer a refund for earrings. If for some reason your item arrived damaged, etc. please contact us right away and we will mail out a new piece. If you just want to exchange the item you have 5 days to mail the piece back in (in it's original condition). For custom designs we unfortunately can not offer a refund or exchange. Feel free to contact us if you have questions or concerns.
Where can I find something custom made just for me?
Are you looking for something custom designed for a special event or just because? Look no further we are here to create your dream piece of jewelry or handbag! Just drop us a line by pressing the contact button and describe to us what you are looking for. We will do our best to create your piece. Please allow up to 2 months for the design to be completed.
Sale Tax
Rebecca applies 6% sales tax on purchases shipped to Maryland.
What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.